Frequently Asked
Questions

No. po68 strictly permits one registered account per person. Duplicate accounts — whether created intentionally or accidentally — are a breach of our Terms and Conditions. If identified, all duplicate accounts will be closed and any associated balances may be withheld pending investigation. If you have accidentally created a second account, contact support immediately via live chat.

You must be at least 18 years old, or the higher minimum age required by the operator/license jurisdiction that applies to you. po68 is a strictly adults-only platform. Age verification documents — such as a valid Pakistani CNIC or passport — are required before withdrawals can be processed, and may be requested at any other point during your account activity.

po68 requires a valid government-issued photo ID for KYC. For Pakistani users, this is typically your National Identity Card (CNIC) or a valid Pakistani passport. In some cases — particularly for higher withdrawal amounts — proof of address or source of funds documentation may also be requested. Completing KYC early speeds up your first withdrawal significantly.

Click the 'Forgot Password?' link on the login screen. Enter the email address registered to your po68 account and a reset link will be sent within a few minutes. If you do not receive the email, check your spam folder. If the issue persists, contact po68 live chat support who can verify your identity and assist with account access recovery.

Yes. Key account details including your email address and mobile number can be updated by contacting po68 support. For security purposes, changes to primary contact details require identity verification before they are applied. You may be asked to confirm your current details and provide supporting documentation depending on the nature of the change requested.

po68 is built specifically for Pakistani users, and all account balances, deposits, withdrawals and bonus values are denominated in Pakistani Rupees (PKR). There are no hidden currency conversions on the platform. Every figure you see — whether a deposit minimum, a bonus amount or a bet stake — is displayed in PKR throughout your account.

po68 displays available deposit options within the account cashier at the time of deposit, which may include methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast and bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah. These payment provider names are referenced for local familiarity only and do not imply that any named provider endorses or supports gambling services.

Minimum deposit amounts are displayed in PKR within your account cashier at the time you initiate a deposit. Minimums may vary depending on the payment method selected. po68 does not charge its own fees on standard deposits, though your individual payment provider may apply their own transaction charges independently of po68.

Withdrawal processing times vary by payment method and are shown at the point of requesting a withdrawal. Before any withdrawal is processed, your KYC verification must be complete. po68 conducts standard security checks on all withdrawal requests. For amounts above defined thresholds, additional review may be required. Completing KYC early is the best way to minimise withdrawal delays.

No. po68 processes withdrawals only to a payment method registered in the same verified name as your po68 account. Third-party withdrawals — including to accounts held by family members — are not permitted under any circumstances. This policy exists to protect users and to comply with anti-money-laundering obligations under po68's applicable licensing framework.

Withdrawals may be held for several reasons: pending KYC documents, active wagering requirements on bonus funds, or a security review triggered by account activity patterns. po68 will contact you if additional information is needed to process your withdrawal. If your withdrawal has been pending for longer than the displayed processing window, contact live chat support for an update.

po68 offers a broad range of sports betting markets tailored to Pakistani users. Cricket is the flagship sport, with markets covering PSL franchise matches, ICC tournaments, bilateral international series and other major T20 competitions. Beyond cricket, po68 covers football, UFC and combat sports, and live in-play betting across multiple sports. Market availability is displayed within the sports betting section of the platform.

Live in-play betting lets you place bets on events that are already underway, with odds updating in real time as the match progresses. On po68, in-play markets are available for cricket, football and other covered sports. Bets are accepted subject to available data feed connectivity. If a data feed delay is detected that could affect market fairness, po68 may suspend in-play acceptance temporarily.

po68's live casino section features real-time games streamed from professional studios, including live roulette, live blackjack, live baccarat and live game show formats. Games are hosted by live dealers and played in real time against other participants. All games are accessible via mobile browser without requiring an app download, making them convenient for users across Pakistan.

Cricket match settlements on po68 follow the Cricket Betting Rules published within the platform's sports betting section. For matches affected by rain, the DLS method or other official regulation, settlement follows the outcome as determined by the relevant governing body. Abandoned matches without a result may be voided and stakes returned, depending on the specific market rules. Always review the cricket rules before placing bets on weather-sensitive fixtures.

po68's slots library covers a wide range of titles including classic three-reel slots, video slots with multiple paylines and progressive jackpot slots with accumulating prize pools denominated in PKR. Games are sourced from licensed content providers and are available directly in your mobile or desktop browser. The full catalogue is browsable within the slots section of the platform once you are logged in.

po68 offers a range of promotional incentives including welcome bonuses for new users, reload bonuses on subsequent deposits, free bet credits for sports betting, and cashback offers on selected markets. All bonuses are denominated in PKR and are subject to wagering requirements and specific promotional terms. Available bonuses are displayed in the Promotions section of your account when you are logged in.

A wagering requirement is the number of times you must wager a bonus amount — or your deposit plus bonus — before any derived winnings become eligible for withdrawal. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a total of PKR 20,000 in qualifying bets before withdrawing bonus winnings. The specific multiple and qualifying game contributions are stated on each individual promotion page.

Yes. All bonuses on po68 carry an expiry period that begins from the date the bonus is issued or activated. If the wagering requirement is not met before the expiry date, the bonus funds and any winnings derived from them will be automatically removed from your account. Expiry periods are clearly stated on each individual promotion page. Check the Promotions section of your account for current terms.

In most cases, only one bonus may be active on a po68 account at any given time. Some specific promotions may state otherwise. If you have an active bonus with an unsatisfied wagering requirement, claiming a new promotion may not be possible until the existing bonus has been completed or expired. Check the individual terms of each promotion for any exceptions.

po68 applies industry-standard security measures to protect all user data. These include TLS encryption for all data in transit between your device and the platform, encrypted storage for sensitive personal and financial records, and role-based access controls limiting data visibility to authorised personnel only. For full details on how po68 collects, uses and protects your data, refer to our Privacy Policy page.

Log in to your po68 account and navigate to the Responsible Gambling section of your account dashboard. From there you can set daily, weekly or monthly deposit limits and loss limits in PKR. Limit reductions take effect immediately. Increases are subject to a mandatory cooling-off period before activating. You can also contact po68 live chat support at any time to have these controls applied on your behalf.

You can request self-exclusion directly from the Responsible Gambling section of your account dashboard, or by contacting po68 live chat support at any time. Self-exclusion periods available include 1 week, 1 month, 6 months, 1 year and permanent exclusion. Once active, your account is immediately suspended and cannot be reinstated during the exclusion period. po68 will not knowingly accept a new registration from a self-excluded user.

po68 does not claim that online gambling is legal in Pakistan or that it holds authorisation from the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Users in Pakistan are solely responsible for determining whether accessing po68 is lawful under the laws applicable to them, including the Prevention of Gambling Act, 1977. This is not legal advice — consult a qualified legal professional if you are uncertain about your local obligations.